Frequently asked questions

If your NOSH device is having trouble connecting to WiFi, follow these steps: - Check the Date & Time:- 1) Swipe down the notification bar or swipe up to go to the NOSH home page. 2) If the date and time are incorrect, go to Settings > System > Date&time > Reset Date and Time and update it. If the Date & Time are Correct: 1) Swipe up to go to the NOSH home page (pink screen). 2) Go to Settings > Apps and long-press Nosh Device. 3) Select App Info > Storage & Cache, then Clear both Storage and Cache. 4) Go back, select Force Stop, then reopen the NOSH App. Still facing issues? Try connecting to a different 5G hotspot network.

To learn how to clean and maintain the ingredients tray, please watch the video provided below.

1. Check if there’s an error message on the screen. If yes, press Retry. 2. Remove the container completely and place it outside with the nozzle inside the liquid, then press Retry again. 3. Take out the nozzle pipe and move it back and forth a few times before reinserting it into the container. Try dispensing again. 4. Restart the machine and press Resume.

If some spices are not coming out, follow these steps:- 1) Make sure the spice boxes are filled and the spices aren’t stuck or clumped at the bottom. 2) Remove the spice tray and check the small wheels under the spice box. 3) Hold a bowl underneath and rotate the wheels manually until they turn smoothly. 4) Ensure there are no clumps blocking the spice flow.

If the stirrer isn’t detected during the component check, follow these steps: 1) Tap on the warning symbol. 2) Select the Skip option to proceed.

To check and clean the camera lens: 1) Go to Settings and enter Service Mode (Password: 358515). 2) Click on Subassembly Check, then select Check Lens. 3) The screen will now display the camera view—inspect for any dirt or smudges and wipe the lens clean if necessary.

If the app crashes and an error appears: • Tap on App Info. • Select Force Stop, then reopen the app. • If the issue persists, restart the machine and try again.

Nosh is an AI-based home cooking robot that cooks 120+ dishes such as Pulao, Pasta, Kadai Paneer, Chicken Curry, Carrot Halwa, Kheer etc automatically as per the user's taste preference.

Absolutely! Nosh perfectly cooks preloaded recipes, even when offline. You'll only need an internet connection if you want to download new recipes or for support.

Cooking time is dependent on the dish being cooked and is equivalent to cooking time on the stove. For example, poha takes about 15 minutes, curries take around 30 minutes, and biryani takes approximately 50 minutes.

Nosh cannot cook dishes that require shaping, such as Idli or Roti, or flipping, such as whole fish.

Nosh occupies a space similar to a slightly larger 28L microwave oven, measuring 1.7ft x 1.7ft x 1.5ft.

We'll begin deliveries in Bangalore from May end onwards for the first 100 users, followed by pan-India deliveries in subsequent months in batches of 100 every month, based on the queue number assigned upon order confirmation.

Yes, it comes with a Self-cook mode where you can program your recipes and save it for future use. Self-cook mode will be available upon delivery, however feature to save and reuse recipes will be added around September.

In master settings, you can customize salt, spice, and fat levels. Additionally, for each recipe, you can customize salt, spice, fat, consistency and doneness. You can also modify the existing recipes and add your own recipes as well.

Pre-order customers receive a 2-year/2000 cookings warranty. Removable parts like the ingredient tray, stirrer, spice boxes, spice tray, water-oil containers, pan, and chimney filter have a 6-month/600 cookings warranty. Physical damage and water damage are not covered.

AMC includes deep cleaning, such as decluttering the hose, greasing, and product health check, which increases the lifespan of your product. In AMC, a Nosh expert visits your home every 4 months, i.e., 3 times a year, for deep cleaning.

Capacity of water container :1800mL Capacity of oil container : 900mL, Capacity of ingredient tray : 2.5L with 500mL in each slot.

Cost of the accessories are: • Ingredient tray: ₹1499 • Pan: ₹1499 • Stirrer: ₹999 • Water container: ₹699 • Oil container: ₹699 • Spice rack: ₹1999

Yes, the recipe resumes from the same stage where it left off after a power cut.

No, it comes with built-in protection against surges up to 4KVA.

It consumes approximately 1 KW-h(unit) for 1 hour of continuous cooking.

After each cooking, you can gently wipe the chamber with a wet cloth. All removable components are dishwasher friendly. There is also a deep cleaning mode available for the oil and water hoses.

It consumes approximately 7.5 units per month in standby mode. Users can turn it off post-cooking.

It is made of food-grade ABS and is BPA-free.

The weight of the product is 30 kilograms.

It is made of food-grade SAN and is BPA-free.

Nosh is manufactured near Chennai, India. It is proudly innovated, designed, and manufactured in India.

There is an active exhaust that directs fumes either on the left or the right based on the user’s preference or direction of the chimney.

Yes, through the Self-cook mode.

They are designed for a one-year lifespan and should be replaced after that period.

Yes, but you need to ensure there is extra space for accessing the spice rack, chimney filter, and attached duct.

Currently, Nosh doesn't offer chopping functionality. But we've streamlined the prep process for you! You can use a basic electric chopper for tasks like chopping onions or tomatoes. Additionally, we mention ingredients in units to ease preparation. Further, you can prepare multiple trays at once, seal them with an airtight lid to maintain the freshness and before cooking just remove the lid and load the tray into Nosh for a seamless experience.

Absolutely! You can connect a duct from Nosh's exhaust to your chimney.

Each product undergoes thorough quality checks at component, sub-assembly, and full product levels.

No, but you can use it as an induction stove.

The camera only views the pan and does not have any privacy concerns or microphones.

While Nosh does offer a reheat option similar to a microwave, it's primarily designed for fresh cooking rather than reheating.

Yes, you can use a 6amp plug point to power Nosh.

CE, FCC, FDA, and UL certifications are planned for 2024.

No, Nosh is specifically designed to work with its own pan to ensure the best cooking experience.

Yes, we send weekly notifications to remind users to refill spices on weekends.

Spices last about 10 days with continuous cooking. Weekly notifications remind users to check and refill the spices.

Yes, oil and water containers are illuminated before every cooking session, along with guidance on the app and screen to check if the required quantity is available.

We haven't provided the feature to automatically measure and pour perishable ingredients to avoid wastage and leftovers give habitat for mold to grow.

The power cable measures 1 meter (3.3 ft).

There is only one color option available, which is Steel & Black.

Nosh uses AI to perform cooking functions like identifying ingredient doneness and adding the next ingredient accordingly.

There is an exhaust system in place which assists in managing fumes.

We will be listing the Oil & Water container and Spice Rack options as we start delivery, allowing users to make informed decision

No, currently, there’s only a deep clean function.

Nosh can cook for 4 servings, but you can prepare 2 ingredient trays in one go and command Nosh to cook sequentially.

Yes, you can command Nosh to cook remotely using the Nosh app.

Currently, there's no offline store, but we offer in-office and online demos. You can also check out our YouTube channel for demos.

The pan has an aluminum base with a mineral-based ceramic coating, which is food safe and dishwasher friendly.

In such cases, it will be difficult to predict the outcome of the dish.

If the tray gets stuck, you will receive a notification along with steps to resolve it. If the issue persists, you will also receive instructions on how to safely remove the tray.

Since the stirrer is made of stainless steel, it is highly durable and unlikely to break.

Absolutely not! In addition to the 120 free recipes, early Nosh users will enjoy 2 years of exclusive access to unlimited recipes in our recipebase. After this period, there will be a small monthly fee (approximately ₹250) for accessing the recipe base. This fee allows us to incentivize recipe creators to continuously add new recipes, offering you even more options.

Yes, on the Nosh app we have a toggle to choose veg dishes.

Yes, absolutely! We already offer various types of pulaos, khichdis, and biryanis. Check the menu to find your favorite rice dish:Menu Link(https://drive.google.com/file/d/1JGFKW_zQJ_qXRqpD3EeIshz-oFscFlqi/view)

Oils with smoking points higher than 230 degrees Celsius are suitable, including sunflower, rice bran, peanut, avocado and sesame/gingelly. Mustard oil leads to colouration which affects the AI cooking and as a result may affect the taste. Coconut oil and ghee cannot be used as they tend to solidify.

Yes, you can if it is for a short period of time, however for longer hours it is not recommended as there is no refrigerator inside Nosh.

Users can adjust spice levels and avoid adding green chilies for non-spicy meals.

For certain ingredients like onion and tomato, Nosh has built-in intelligence. However, for others, improper cutting may affect the taste.

Nosh offers a variety of pastas, oat meals, and we are soon going to release a kids' menu.

Nosh is a family device with one set of preferences saved for all users.

While taste consistency depends on ingredients, we ensure great taste every time through proper cooking techniques.

For each recipe, you can adjust the consistency level as per your preference. Options include dry, semi-dry, semi-gravy, and gravy consistency levels. After the cooking is done, Nosh offers a feature to check the consistency of the dish and it can be adjusted with water or heat subject to preference.

It does not adjust spiciness automatically; users need to be cautious while adding green chilies and adjust accordingly.

No, it uses induction to cook the food. The glass might have mild heating since it is in contact with the pan.

It can only cook minced mutton.

No, it does not cook toor dal; most recipes use pre-boiled toor dal or are based on moong dal.

Yes, definitely!

Most curries can be prepared with Nosh.

It can prepare pastas, risotto, mac-n-cheese, ramen, wok noodles, etc. Here is the list of all the dishes that Nosh can prepare : https://www.letsnosh.io/recipes-by-nosh(https://www.letsnosh.io/recipes-by-nosh)

You can reheat food cooked in Nosh; however, it is not suitable for reheating other foods like burgers or pizzas.

We have integrated remote diagnosis to resolve issues remotely and determine which parts need replacement in case of hardware failure. Further, we've partnered with ResQ, the service arm of Reliance, for the offline support to ensure top-notch post-purchase support.

Absolutely! You'll receive notifications to upgrade the software, ensuring that your Nosh experience is always up-to-date.

You can reach our support directly from the app and our service expert will be there to support you anytime between 7AM to 11PM.

TAT depends on the location. For example, in Metro Cities, we have a TAT of 3 days.

Pre-order customers receive a 2-year/2000 cookings warranty. Removable parts like the ingredient tray, stirrer, spice boxes, spice tray, water-oil containers, pan, and chimney filter have a 6-month/600 cookings warranty. Physical damage and water damage are not covered.

No, return and refund option is not available.

Yes, absolutely! You should have received details in the confirmation email. Please check your email inbox, including the email from payments@euphotic.io for the queue number information. Deliveries will happen in batches of 100 every month starting from May end.

If you ordered Nosh and accessories, both items will be delivered together according to your queue number for the device.

Yes, we have low-cost EMI options available for the final payment.

Nosh is made with UL-grade materials and wires, ensuring flame retardance. Induction heating itself does not create fire hazards.

Nosh incorporates several safety measures including overheating fuse, motor current sensing, fuses, short circuit protection, and burn prevention features.

Regular cleaning is recommended to prevent mold buildup, especially in the cooking chamber and spice chamber.

Yes, cockroaches can enter, but to prevent this, anti-roach paste can be applied around the device legs and on the top of the back-cover.

Nosh is an end-to-end home food solution to cook delightful meal effortlessly. The subscription solves for cooking with Nosh cooking robot and for preparation with delivery of freshly chopped ingredients every evening along with add-ons such as rotis and raita. You get personalized taste, variety and control over health in addition to no stress of grocery planning and tedious chopping

Every week, you design your menu from a range of options and submit it before 10PM on Saturday

Mealkits are delivered every evening between 6PM - 8PM as per your preferred slot. Rotis are delivered twice a day morning (8AM - 10AM) and evening (6PM - 8PM)

Yes, you can skip mealkit delivery. Refund for the same will be provided as Nosh credit which can be used later

Fresh ingredients are sourced in the morning, and washed, chopped and packed to be delivered the same evening. We do not add any preservatives and therefore the shelf life of ingredients is just 1 day.

Yes, no cost EMI options are available.

Yes, you can use both debit and credit cards for payments.

No, EMI purchases on Nosh do not require a down payment.

Unique features of Nosh such as AI based cooking intelligence, customizable taste preferences, and remote cooking capabilities, set it apart from other products. While most of the other products are cooking assistants and guide users to cook step by step, Nosh is an automated cooking robot also referred to by our users as AI Robot Chef.

The glass is hardened but should be handled with care.

Nosh is manufactured near Chennai, India. It is proudly innovated, designed, and manufactured in India.