Question 1

WiFi Not Connecting or Showing Limited Connection

Accepted Answer

If your NOSH device is having trouble connecting to WiFi, follow these steps:
-

Check the Date & Time:-
1) Swipe down the notification bar or swipe up to go to the NOSH home page.
2) If the date and time are incorrect, go to Settings > System > Date&time > Reset Date 
     and Time and update it.

If the Date & Time are Correct:
1) Swipe up to go to the NOSH home page (pink screen).
2) Go to Settings > Apps and long-press Nosh Device.
3) Select App Info > Storage & Cache, then Clear both Storage and Cache.
4) Go back, select Force Stop, then reopen the NOSH App.

Still facing issues? Try connecting to a different 5G hotspot network.

Question 2

How to Clean and Maintain the Ingredients Tray?

Accepted Answer

To learn how to clean and maintain the ingredients tray, please watch the video provided below.

Question 3

Water or Oil Not Dispensing

Accepted Answer

1. Check if there’s an error message on the screen. If yes, press Retry.
2. Remove the container completely and place it outside with the nozzle inside the liquid, then press Retry again.
3. Take out the nozzle pipe and move it back and forth a few times before reinserting it into the container. Try dispensing again.
4. Restart the machine and press Resume.

Question 4

Specific Spices Are Not Dispensing

Accepted Answer

If some spices are not coming out, follow these steps:-

1) Make sure the spice boxes are filled and the spices aren’t stuck or clumped at the bottom.
2) Remove the spice tray and check the small wheels under the spice box.
3) Hold a bowl underneath and rotate the wheels manually until they turn smoothly.
4) Ensure there are no clumps blocking the spice flow.

Question 5

Stirrer Not Getting Detected

Accepted Answer

If the stirrer isn’t detected during the component check, follow these steps:
1) Tap on the warning symbol.
2) Select the Skip option to proceed.

Question 6

Cleaning the Camera

Accepted Answer

To check and clean the camera lens:

1) Go to Settings and enter Service Mode (Password: 358515).
2) Click on Subassembly Check, then select Check Lens.
3) The screen will now display the camera view—inspect for any dirt or smudges and wipe 
     the lens clean if necessary.

Question 7

App Crashing Issue

Accepted Answer

If the app crashes and an error appears:
 • Tap on App Info.
 • Select Force Stop, then reopen the app.
 • If the issue persists, restart the machine and try again.

Question 8

What is Nosh?

Accepted Answer

Nosh is an AI-based home cooking robot that cooks 120+ dishes such as Pulao, Pasta, Kadai Paneer, Chicken Curry, Carrot Halwa, Kheer etc automatically as per the user's taste preference.

Question 9

Can Nosh cook without the internet?

Accepted Answer

Absolutely! Nosh perfectly cooks preloaded recipes, even when offline. You'll only need an internet connection if you want to download new recipes or for support.

Question 10

How long does it take to cook?

Accepted Answer

Cooking time is dependent on the dish being cooked and is equivalent to cooking time on the stove. For example, poha takes about 15 minutes, curries take around 30 minutes, and biryani takes approximately 50 minutes.

Question 11

What cannot be cooked on Nosh?

Accepted Answer

Nosh cannot cook dishes that require shaping, such as Idli or Roti, or flipping, such as whole fish.

Question 12

How much space will Nosh occupy?

Accepted Answer

Nosh occupies a space similar to a slightly larger 28L microwave oven, measuring 1.7ft x 1.7ft x 1.5ft.

Question 13

When will the deliveries start?

Accepted Answer

We'll begin deliveries in Bangalore from May end onwards for the first 100 users, followed by pan-India deliveries in subsequent months in batches of 100 every month, based on the queue number assigned upon order confirmation.

Question 14

Can I make my own recipe? How?

Accepted Answer

Yes, it comes with a Self-cook mode where you can program your recipes and save it for future use. Self-cook mode will be available upon delivery, however feature to save and reuse recipes will be added around September.

Question 15

What can I customize?

Accepted Answer

In master settings, you can customize salt, spice, and fat levels. Additionally, for each recipe, you can customize salt, spice, fat, consistency and doneness. You can also modify the existing recipes and add your own recipes as well.

Question 16

How much is the warranty, and what is not covered under it?

Accepted Answer

Pre-order customers receive a 2-year/2000 cookings warranty. Removable parts like the ingredient tray, stirrer, spice boxes, spice tray, water-oil containers, pan, and chimney filter have a 6-month/600 cookings warranty. Physical damage and water damage are not covered.

Question 17

What Does AMC (Annual Maintenance Charge) include?

Accepted Answer

AMC includes deep cleaning, such as decluttering the hose, greasing, and product health check, which increases the lifespan of your product. In AMC, a Nosh expert visits your home every 4 months, i.e., 3 times a year, for deep cleaning.

Question 18

What are the capacities of the ingredient tray, water, and oil containers?

Accepted Answer

Capacity of water container :1800mL
Capacity of oil container : 900mL, 
Capacity of ingredient tray : 2.5L with 500mL in each slot.

Question 19

What's the cost of the accessories (Ingredient tray, spice box, etc.)?

Accepted Answer

Cost of the accessories are:
 • Ingredient tray: ₹1499
 • Pan: ₹1499
 • Stirrer: ₹999 
 • Water container: ₹699
 • Oil container: ₹699
 • Spice rack: ₹1999

Question 20

Does the product have a feature to resume operation after a power cut?

Accepted Answer

Yes, the recipe resumes from the same stage where it left off after a power cut.

Question 21

Will it need a stabilizer to work?

Accepted Answer

No, it comes with built-in protection against surges up to 4KVA.

Question 22

What is electricity consumption of Nosh?

Accepted Answer

It consumes approximately 1 KW-h(unit) for 1 hour of continuous cooking.

Question 23

How do I clean Nosh?

Accepted Answer

After each cooking, you can gently wipe the chamber with a wet cloth. All removable components are dishwasher friendly. There is also a deep cleaning mode available for the oil and water hoses.

Question 24

Do I have to turn off the device post-cooking? How much electricity will it consume in standby mode?

Accepted Answer

It consumes approximately 7.5 units per month in standby mode. Users can turn it off post-cooking.

Question 25

What material is the ingredient tray, water and oil containers made of?

Accepted Answer

It is made of food-grade ABS and is BPA-free.

Question 26

What is the weight of the product?

Accepted Answer

The weight of the product is 30 kilograms.

Question 27

What material is the spice box made of?

Accepted Answer

It is made of food-grade SAN and is BPA-free.

Question 28

Where are you manufacturing Nosh?

Accepted Answer

Nosh is manufactured near Chennai, India. It is proudly innovated, designed, and manufactured in India.

Question 29

Where do the fumes go?

Accepted Answer

There is an active exhaust that directs fumes either on the left or the right based on the user’s preference or direction of the chimney.

Question 30

Can I use it as an induction stove?

Accepted Answer

Yes, through the Self-cook mode.

Question 31

What is the life of the pan, stirrer, and ingredient tray?

Accepted Answer

They are designed for a one-year lifespan and should be replaced after that period.

Question 32

Can I put Nosh in a cabinet like my oven?

Accepted Answer

Yes, but you need to ensure there is extra space for accessing the spice rack, chimney filter, and attached duct.

Question 33

Can Nosh chop up ingredients for cooking the dish?

Accepted Answer

Currently, Nosh doesn't offer chopping functionality. But we've streamlined the prep process for you! You can use a basic electric chopper for tasks like chopping onions or tomatoes. Additionally, we mention ingredients in units to ease preparation. Further, you can prepare multiple trays at once, seal them with an airtight lid to maintain the freshness and before cooking just remove the lid and load the tray into Nosh for a seamless experience.

Question 34

Can I connect it to my chimney through a duct?

Accepted Answer

Absolutely! You can connect a duct from Nosh's exhaust to your chimney.

Question 35

What quality control measures do you have for the product?

Accepted Answer

Each product undergoes thorough quality checks at component, sub-assembly, and full product levels.

Question 36

Can I use it as a microwave oven?

Accepted Answer

No, but you can use it as an induction stove.

Question 37

Where is the camera? Is there any privacy concern?

Accepted Answer

The camera only views the pan and does not have any privacy concerns or microphones.

Question 38

Can I replace a microwave with Nosh?

Accepted Answer

While Nosh does offer a reheat option similar to a microwave, it's primarily designed for fresh cooking rather than reheating.

Question 39

Can I use my normal socket to power it up?

Accepted Answer

Yes, you can use a 6amp plug point to power Nosh.

Question 40

What are the quality certifications of your product?

Accepted Answer

CE, FCC, FDA, and UL certifications are planned for 2024.

Question 41

Can I use my own pan?

Accepted Answer

No, Nosh is specifically designed to work with its own pan to ensure the best cooking experience.

Question 42

Does it have a notification when spices are empty?

Accepted Answer

Yes, we send weekly notifications to remind users to refill spices on weekends.

Question 43

How long does the spice last? How do I know it needs a refill?

Accepted Answer

Spices last about 10 days with continuous cooking. Weekly notifications remind users to check and refill the spices.

Question 44

Does it have a notification when oil and water are empty?

Accepted Answer

Yes, oil and water containers are illuminated before every cooking session, along with guidance on the app and screen to check if the required quantity is available.

Question 45

Can it automatically measure and pour ingredients?

Question 46

How long is the Power Cable?

Question 47

What are the color options available for Nosh?

Question 48

How does Nosh use AI?

Question 49

How much exhaust gases/fumes can be expected? Is there any filter?

Question 50

How to order an extra set of Oil & Water container and Spice Rack?

Question 51

Is there any auto clean function?

Question 52

Can Nosh cook for larger families?

Question 53

Can Nosh cook remotely?

Question 54

Is there a product demo or store visit available?

Question 55

What is the pan coating material?

Question 56

What if I accidentally mess up the order in the ingredients tray?

Question 57

What do I do if the tray gets stuck?

Question 58

What do I do if the stirrer breaks?

Question 59

Will the recipes be limited to what we get when the product is delivered?

Question 60

Do we have a veg and non-veg toggle filter?

Question 61

Can we make rice in Nosh?

Question 62

What types of oil can be used? What can't be used?

Question 63

Can I load the tray and go to the office?

Question 64

How can I manage my kid's non-spicy meals?

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It’s 2023. Elevate your food experience with a personal cooking robot.