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WiFi Not Connecting or Showing Limited ConnectionIf your NOSH device is having trouble connecting to WiFi, follow these steps: - Check the Date & Time:- 1) Swipe down the notification bar or swipe up to go to the NOSH home page. 2) If the date and time are incorrect, go to Settings > System > Date&time > Reset Date and Time and update it. If the Date & Time are Correct: 1) Swipe up to go to the NOSH home page (pink screen). 2) Go to Settings > Apps and long-press Nosh Device. 3) Select App Info > Storage & Cache, then Clear both Storage and Cache. 4) Go back, select Force Stop, then reopen the NOSH App. Still facing issues? Try connecting to a different 5G hotspot network.
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How to Clean and Maintain the Ingredients Tray?To learn how to clean and maintain the ingredients tray, please watch the video provided below.
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Water or Oil Not DispensingCheck if there’s an error message on the screen. If yes, press Retry. Remove the container completely and place it outside with the nozzle inside the liquid, then press Retry again. Take out the nozzle pipe and move it back and forth a few times before reinserting it into the container. Try dispensing again. Restart the machine and press Resume.
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Specific Spices Are Not DispensingIf some spices are not coming out, follow these steps:- 1) Make sure the spice boxes are filled and the spices aren’t stuck or clumped at the bottom. 2) Remove the spice tray and check the small wheels under the spice box. 3) Hold a bowl underneath and rotate the wheels manually until they turn smoothly. 4) Ensure there are no clumps blocking the spice flow.
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Stirrer Not Getting DetectedIf the stirrer isn’t detected during the component check, follow these steps: 1) Tap on the warning symbol. 2) Select the Skip option to proceed.
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Cleaning the CameraTo check and clean the camera lens: 1) Go to Settings and enter Service Mode (Password: 358515). 2) Click on Subassembly Check, then select Check Lens. 3) The screen will now display the camera view—inspect for any dirt or smudges and wipe the lens clean if necessary.
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App Crashing IssueIf the app crashes and an error appears: Tap on App Info. Select Force Stop, then reopen the app. If the issue persists, restart the machine and try again.
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What is Nosh?Nosh is an AI-based home cooking robot that cooks 120+ dishes such as Pulao, Pasta, Kadai Paneer, Chicken Curry, Carrot Halwa, Kheer etc automatically as per the user's taste preference.
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Can Nosh cook without the internet?Absolutely! Nosh perfectly cooks preloaded recipes, even when offline. You'll only need an internet connection if you want to download new recipes or for support.
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How long does it take to cook?Cooking time is dependent on the dish being cooked and is equivalent to cooking time on the stove. For example, poha takes about 15 minutes, curries take around 30 minutes, and biryani takes approximately 50 minutes.
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What cannot be cooked on Nosh?Nosh cannot cook dishes that require shaping, such as Idli or Roti, or flipping, such as whole fish.
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How much space will Nosh occupy?Nosh occupies a space similar to a slightly larger 28L microwave oven, measuring 1.7ft x 1.7ft x 1.5ft.
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When will the deliveries start?We'll begin deliveries in Bangalore from May end onwards for the first 100 users, followed by pan-India deliveries in subsequent months in batches of 100 every month, based on the queue number assigned upon order confirmation.
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Can I make my own recipe? How?Yes, it comes with a Self-cook mode where you can program your recipes and save it for future use. Self-cook mode will be available upon delivery, however feature to save and reuse recipes will be added around September.
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What can I customize?In master settings, you can customize salt, spice, and fat levels. Additionally, for each recipe, you can customize salt, spice, fat, consistency and doneness. You can also modify the existing recipes and add your own recipes as well.
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How much is the warranty, and what is not covered under it?Pre-order customers receive a 2-year/2000 cookings warranty. Removable parts like the ingredient tray, stirrer, spice boxes, spice tray, water-oil containers, pan, and chimney filter have a 6-month/600 cookings warranty. Physical damage and water damage are not covered.
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What Does AMC (Annual Maintenance Charge) include?AMC includes deep cleaning, such as decluttering the hose, greasing, and product health check, which increases the lifespan of your product. In AMC, a Nosh expert visits your home every 4 months, i.e., 3 times a year, for deep cleaning.
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What are the capacities of the ingredient tray, water, and oil containers?Capacity of water container :1800mL Capacity of oil container : 900mL, Capacity of ingredient tray : 2.5L with 500mL in each slot.
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What's the cost of the accessories (Ingredient tray, spice box, etc.)?Cost of the accessories are: Ingredient tray: ₹1499 Pan: ₹1499 Stirrer: ₹999 Water container: ₹699 Oil container: ₹699 Spice rack: ₹1999
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Does the product have a feature to resume operation after a power cut?Yes, the recipe resumes from the same stage where it left off after a power cut.
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Will it need a stabilizer to work?No, it comes with built-in protection against surges up to 4KVA.
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What is electricity consumption of Nosh?It consumes approximately 1 KW-h(unit) for 1 hour of continuous cooking.
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How do I clean Nosh?After each cooking, you can gently wipe the chamber with a wet cloth. All removable components are dishwasher friendly. There is also a deep cleaning mode available for the oil and water hoses.
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Do I have to turn off the device post-cooking? How much electricity will it consume in standby mode?It consumes approximately 7.5 units per month in standby mode. Users can turn it off post-cooking.
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What material is the ingredient tray, water and oil containers made of?It is made of food-grade ABS and is BPA-free.
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What is the weight of the product?The weight of the product is 30 kilograms.
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What material is the spice box made of?It is made of food-grade SAN and is BPA-free.
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Where are you manufacturing Nosh?Nosh is manufactured near Chennai, India. It is proudly innovated, designed, and manufactured in India.
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Where do the fumes go?There is an active exhaust that directs fumes either on the left or the right based on the user’s preference or direction of the chimney.
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Can I use it as an induction stove?Yes, through the Self-cook mode.
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What is the life of the pan, stirrer, and ingredient tray?They are designed for a one-year lifespan and should be replaced after that period.
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Can I put Nosh in a cabinet like my oven?Yes, but you need to ensure there is extra space for accessing the spice rack, chimney filter, and attached duct.
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Can Nosh chop up ingredients for cooking the dish?Currently, Nosh doesn't offer chopping functionality. But we've streamlined the prep process for you! You can use a basic electric chopper for tasks like chopping onions or tomatoes. Additionally, we mention ingredients in units to ease preparation. Further, you can prepare multiple trays at once, seal them with an airtight lid to maintain the freshness and before cooking just remove the lid and load the tray into Nosh for a seamless experience.
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Can I connect it to my chimney through a duct?Absolutely! You can connect a duct from Nosh's exhaust to your chimney.
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What quality control measures do you have for the product?Each product undergoes thorough quality checks at component, sub-assembly, and full product levels.
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Can I use it as a microwave oven?No, but you can use it as an induction stove.
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Where is the camera? Is there any privacy concern?The camera only views the pan and does not have any privacy concerns or microphones.
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Can I replace a microwave with Nosh?While Nosh does offer a reheat option similar to a microwave, it's primarily designed for fresh cooking rather than reheating.
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Can I use my normal socket to power it up?Yes, you can use a 6amp plug point to power Nosh.
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What are the quality certifications of your product?CE, FCC, FDA, and UL certifications are planned for 2024.
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Can I use my own pan?No, Nosh is specifically designed to work with its own pan to ensure the best cooking experience.
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Does it have a notification when spices are empty?Yes, we send weekly notifications to remind users to refill spices on weekends.
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How long does the spice last? How do I know it needs a refill?Spices last about 10 days with continuous cooking. Weekly notifications remind users to check and refill the spices.
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Does it have a notification when oil and water are empty?Yes, oil and water containers are illuminated before every cooking session, along with guidance on the app and screen to check if the required quantity is available.
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Can it automatically measure and pour ingredients?We haven't provided the feature to automatically measure and pour perishable ingredients to avoid wastage and leftovers give habitat for mold to grow.
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How long is the Power Cable?The power cable measures 1 meter (3.3 ft).
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What are the color options available for Nosh?There is only one color option available, which is Steel & Black.
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How does Nosh use AI?Nosh uses AI to perform cooking functions like identifying ingredient doneness and adding the next ingredient accordingly.
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How much exhaust gases/fumes can be expected? Is there any filter?There is an exhaust system in place which assists in managing fumes.
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How to order an extra set of Oil & Water container and Spice Rack?We will be listing the Oil & Water container and Spice Rack options as we start delivery, allowing users to make informed decision
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Is there any auto clean function?No, currently, there’s only a deep clean function.
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Can Nosh cook for larger families?Nosh can cook for 4 servings, but you can prepare 2 ingredient trays in one go and command Nosh to cook sequentially.
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Can Nosh cook remotely?Yes, you can command Nosh to cook remotely using the Nosh app.
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Is there a product demo or store visit available?Currently, there's no offline store, but we offer in-office and online demos. You can also check out our YouTube channel for demos.
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What is the pan coating material?The pan has an aluminum base with a mineral-based ceramic coating, which is food safe and dishwasher friendly.
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What if I accidentally mess up the order in the ingredients tray?In such cases, it will be difficult to predict the outcome of the dish.
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What do I do if the tray gets stuck?If the tray gets stuck, you will receive a notification along with steps to resolve it. If the issue persists, you will also receive instructions on how to safely remove the tray.
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What do I do if the stirrer breaks?Since the stirrer is made of stainless steel, it is highly durable and unlikely to break.
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Will the recipes be limited to what we get when the product is delivered?Absolutely not! In addition to the 120 free recipes, early Nosh users will enjoy 2 years of exclusive access to unlimited recipes in our recipebase. After this period, there will be a small monthly fee (approximately ₹250) for accessing the recipe base. This fee allows us to incentivize recipe creators to continuously add new recipes, offering you even more options.
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Do we have a veg and non-veg toggle filter?Yes, on the Nosh app we have a toggle to choose veg dishes.
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Can we make rice in Nosh?Yes, absolutely! We already offer various types of pulaos, khichdis, and biryanis. Check the menu to find your favorite rice dish:Menu Link
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What types of oil can be used? What can't be used?Oils with smoking points higher than 230 degrees Celsius are suitable, including sunflower, rice bran, peanut, avocado and sesame/gingelly. Mustard oil leads to colouration which affects the AI cooking and as a result may affect the taste. Coconut oil and ghee cannot be used as they tend to solidify.
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Can I load the tray and go to the office?Yes, you can if it is for a short period of time, however for longer hours it is not recommended as there is no refrigerator inside Nosh.
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How can I manage my kid's non-spicy meals?Users can adjust spice levels and avoid adding green chilies for non-spicy meals.
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What if I am unable to cut the vegetables according to the instructions?For certain ingredients like onion and tomato, Nosh has built-in intelligence. However, for others, improper cutting may affect the taste.
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Does it have exciting dishes for my kid?Nosh offers a variety of pastas, oat meals, and we are soon going to release a kids' menu.
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Can taste preference be set by the user or by the family/device?Nosh is a family device with one set of preferences saved for all users.
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Do you guarantee consistency in taste every time?While taste consistency depends on ingredients, we ensure great taste every time through proper cooking techniques.
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How can I manage the consistency of the dish?For each recipe, you can adjust the consistency level as per your preference. Options include dry, semi-dry, semi-gravy, and gravy consistency levels. After the cooking is done, Nosh offers a feature to check the consistency of the dish and it can be adjusted with water or heat subject to preference.
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How does it manage the spiciness of green chilies?It does not adjust spiciness automatically; users need to be cautious while adding green chilies and adjust accordingly.
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Does it use microwave to cook? Does the glass become hot?No, it uses induction to cook the food. The glass might have mild heating since it is in contact with the pan.
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Can it cook mutton?It can only cook minced mutton.
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Can I make dal in this?No, it does not cook toor dal; most recipes use pre-boiled toor dal or are based on moong dal.
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Can it cook biryani?Yes, definitely!
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What kind of curries can it make?Most curries can be prepared with Nosh.
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Which multicuisine dishes can it make?It can prepare pastas, risotto, mac-n-cheese, ramen, wok noodles, etc. Here is the list of all the dishes that Nosh can prepare : https://www.letsnosh.io/recipes-by-nosh
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Can I use Nosh to reheat?You can reheat food cooked in Nosh; however, it is not suitable for reheating other foods like burgers or pizzas.
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How will you provide post-purchase support?We have integrated remote diagnosis to resolve issues remotely and determine which parts need replacement in case of hardware failure. Further, we've partnered with ResQ, the service arm of Reliance, for the offline support to ensure top-notch post-purchase support.
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Will I get future software updates after the purchase?Absolutely! You'll receive notifications to upgrade the software, ensuring that your Nosh experience is always up-to-date.
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What happens if the product breaks down?You can reach our support directly from the app and our service expert will be there to support you anytime between 7AM to 11PM.
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What's the TAT (Turnaround Time) after raising the service request?TAT depends on the location. For example, in Metro Cities, we have a TAT of 3 days.
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How much is the warranty, and what is not covered under it?Pre-order customers receive a 2-year/2000 cookings warranty. Removable parts like the ingredient tray, stirrer, spice boxes, spice tray, water-oil containers, pan, and chimney filter have a 6-month/600 cookings warranty. Physical damage and water damage are not covered.
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What is the return and refund policy?No, return and refund option is not available.
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Can we view our queue number or expected month of delivery using our order ID number, etc.?Yes, absolutely! You should have received details in the confirmation email. Please check your email inbox, including the email from payments@euphotic.io for the queue number information. Deliveries will happen in batches of 100 every month starting from May end.
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If I ordered Nosh and accessories with different queue numbers, will they be delivered together or separately?If you ordered Nosh and accessories, both items will be delivered together according to your queue number for the device.
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Is there an EMI option?Yes, we have low-cost EMI options available for the final payment.
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Is there any fire safety mechanism?Nosh is made with UL-grade materials and wires, ensuring flame retardance. Induction heating itself does not create fire hazards.
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What safety measures does Nosh have?Nosh incorporates several safety measures including overheating fuse, motor current sensing, fuses, short circuit protection, and burn prevention features.
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Is there any chance of mold buildup over time? What kind of cleaning care should be taken?Regular cleaning is recommended to prevent mold buildup, especially in the cooking chamber and spice chamber.
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Can cockroaches enter Nosh? How do I avoid pest infestation?Yes, cockroaches can enter, but to prevent this, anti-roach paste can be applied around the device legs and on the top of the back-cover.
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Is Nosh safe to use around children?Yes, with features like a high door handle and safety sensors, Nosh is safe around children.
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What happens if I start cooking without the ingredient tray, spice tray, or oil/water container?Nosh will not start cooking and will display an error message.
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