PRIVACY POLICY

Introduction

This Privacy Policy (“Policy”) describes the manner in which Nosh Robotics Private Limited, an Indian private limited company (“Nosh Robotics,” “Nosh,” “we,” or “us”), collects, processes, stores, and discloses personal information and health-related information of its users and visitors to its platforms (collectively “You” or “Users”). This Policy also outlines your rights relating to your personal data and explains how you may exercise those rights.

This Policy applies to:

Visitors to our websites;
Users registering on our platforms;
Subscribers to our newsletters;
Users of our products, including the Nosh unit (collectively, the “Platform”).

This Privacy Policy should be read in conjunction with our Terms of Use (“Terms”). Capitalized terms not defined herein shall have the meaning given in the Terms.

Consent and Acceptance

By accessing or using our Platform or services, you signify your explicit consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree to this Policy, please do not use our services.

If you use the Platform or services on behalf of another individual or entity (including, but not limited to, minors or dependents), you affirm that you have the requisite authorization to provide consent and share personal information on their behalf.

You retain the right to withdraw consent to our processing of your personal data at any time, subject to applicable law and contractual obligations, by contacting us as provided below.

Information We Collect

We collect the following categories of information from you in connection with your use of our Platform and products:

Identity Information: Name, username, password;
Contact Information: Email address, home address, phone number;
Billing and Payment Data: Payment card details, bank account information, billing address, and other financial data necessary for processing transactions;
Device and Technical Data: IP address, browser type and version, device identifiers, operating system, and location data derived from IP addresses;
Product Information: Nosh unit identification number (Unit ID), installation address, ongoing device-reported telemetry including periodic location data;
Usage Analytics: Data reflecting your interaction with the Nosh unit and Platform, such as frequency and duration of use, operational metrics (e.g., pan temperature, ingredient ratios, consistency), and app usage patterns;

Marketing Preferences: Your communication preferences and consents regarding marketing and promotional materials.

Computer Vision Data:
The Nosh unit incorporates computer vision technology exclusively to monitor ingredients, cooking progress, and recipe execution. The camera operates solely during active cooking and automatically deactivates once the process is complete. Images captured are used only for real-time assistance and are not stored beyond that purpose. No facial recognition, identity tracking, or environmental surveillance is performed. No personally identifiable information is collected through computer vision, and such data is not sold or shared for advertising or other purposes.

How We Collect Information

We collect your data directly when you:

Register or purchase on our Platform;
Use our products or services;
Subscribe to newsletters or other communications.

We may also collect data automatically through:

Cookies and similar tracking technologies on our websites and apps;
Device telemetry and software analytics from your Nosh unit;
Conversion tracking pixels on marketing platforms such as Facebook and Instagram (which do not share or collect personal information).

Use of Cookies and Tracking Technologies
We use cookies and similar technologies to:
Recognize you as a returning user;
Improve site navigation and functionality;
Customize your experience on our Platform;
Analyze usage patterns to enhance our services;
Deliver targeted advertising, where consented.
You may manage or refuse cookies through your browser settings; however, restricting cookies may limit your access to some features or functionality.

6. Purposes and Legal Bases for Processing Your Data

We process your personal data for the following purposes and legal grounds:

6.1 Contractual Necessity:

To verify your identity and fulfill purchase orders;
To process payments securely;
To deliver and install your Nosh unit;
To provide after-sales support and software updates.

6.2 Legitimate Interests:

To personalize your experience with our Platform and products;
To prevent, detect, and investigate fraud or unlawful activity;
To monitor and improve our products, services, content, and security;
To conduct research and analytics;
To determine the country of operation of your Nosh unit.

6.3 Consent:

To send you marketing communications related to our products, services, and select third-party offers;
To deploy cookies and similar tracking technologies in accordance with applicable laws and our Cookie Policy;
To provide technical support and conduct usage analysis based on telemetry data from your Nosh unit and app;
For any other purposes where consent is specifically requested.

6.4 Compliance with Legal Obligations:

To comply with applicable laws, regulatory requests, or legal processes;
To obtain verifiable parental consent where applicable;
To cooperate with government or law enforcement agencies as required by law.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

7. Disclosure of Your Personal Data

We may disclose your personal data in the following circumstances:

7.1 Within the Nosh Robotics Group:
To subsidiaries and affiliated companies for purposes of customer service, sales, and technical support.

7.2 To Government Authorities or Law Enforcement:
When legally required or necessary to protect our rights, including investigations of fraud, criminal activity, or compliance with regulatory requests.

7.3 To Third-Party Service Providers:
We engage trusted partners under strict contractual obligations to:

Provide customer support and technical assistance;
Manage logistics and delivery of products;
Process payments securely.

These third parties are authorized to access only the personal data necessary to perform their functions and must maintain confidentiality and security.

7.4 Business Transfers:
In the event of a sale, merger, acquisition, or transfer of all or part of our business or assets, we may transfer personal data such as your name, contact details, support interaction history, and Nosh unit registration data to the acquiring entity for due diligence and continuity of services.

7.5 Cross-Border Transfers:
While primarily processing data within India, we may transfer your personal data internationally. In such cases, we ensure appropriate safeguards such as data processing agreements or binding corporate rules are implemented to protect your rights.

8. Data Security

We implement appropriate administrative, technical, and physical security measures designed to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include encryption, access controls, secure data storage, and regular security audits.

While we strive to secure your data, no method of transmission or electronic storage is completely secure. You acknowledge and accept the inherent risks in electronic communications.

9. Your Data Protection Rights

Subject to applicable law, you have the right to:

Request access to your personal data;
Correct or update inaccurate or incomplete data;
Request deletion of your data, subject to legal retention requirements;
Restrict or object to processing, including direct marketing;
Receive your personal data in a structured, commonly used, machine-readable format;
Request transfer of your data to another controller (“data portability”);
Withdraw any consent you have given for processing;
Lodge a complaint with a data protection authority if you believe your rights have been violated.

Please note that some rights may be limited to protect others’ privacy or to comply with legal obligations.

Certain data provision is mandatory to supply and support your purchase (e.g., name, address, payment details) and without such data, we may be unable to provide products or services.

10. Data Retention

We retain your personal data for the following periods:

Five (5) years from purchase or last interaction for contractual purposes;
Twelve (12) months for security monitoring data;
Until withdrawal of consent plus a reasonable period thereafter for marketing purposes, including a record of opt-out requests for compliance.

12. Cookie Policy Summary

We use cookies to improve your experience and site functionality. By using our Platform, you consent to our use of cookies as detailed in this Policy. You may manage your cookie preferences or disable cookies via your browser settings; however, disabling certain cookies may affect site usability.

For detailed information about cookies, including how to manage them, visit www.allaboutcookies.org.