Important -  Warranty coverage begins on the Device's original delivery date. It does not begin when the customer accepts the Terms, signs or approves an updated document, registers or activates the Device, or first uses it.

 

1. WARRANTOR, SCOPE AND AVAILABILITY

Warrantor: Nosh Robotics Inc. ("Nosh")

This Limited Warranty applies to a new Nosh cooking robot and included components purchased for personal, family or household use in the United States from Nosh or an authorized seller. It applies only to products Nosh intended for sale and use in the United States.

The complete warranty is available before purchase through the product page and checkout and may be downloaded or printed. A copy is also available from Nosh Support.

This document is designated a "Limited Warranty" under the Magnuson-Moss Warranty Act. It gives the owner specific legal rights, and the owner may also have other rights that vary by state.
 

2. PRODUCTS AND PARTS COVERED

The "Device" means the Nosh cooking robot and the components supplied with it. Warranty periods are:

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A "completed cooking cycle" is a completed cooking session initiated through the Device or App and recorded by the Device or Nosh systems. An aborted, canceled or diagnostic session is not a completed cooking cycle unless it completes a cooking program and is recorded as completed.If reasonable records conflict, Nosh will use Device and cloud records available to it, together with proof of delivery and other reliable information. A recordkeeping or connectivity failure will not be used to shorten coverage without a reasonable basis.

 

3. WHAT THIS LIMITED WARRANTY COVERS

Nosh warrants that, during the applicable coverage period, the covered Device or component will be free from defects in materials and workmanship arising during normal residential use.

For an approved Covered Warranty Claim, Nosh provides covered warranty parts and labor without charge. Coverage includes diagnosis reasonably necessary to determine whether a reported issue is a covered defect.

This Limited Warranty is separate from any voluntary return right, subscription, extended service plan or retailer protection plan.

4. WARRANTY REMEDIES

For a Covered Warranty Claim, Nosh may, at its option and subject to applicable law:

• Repair the Device or covered component;

• Replace the Device with a new unit of the same model or a new unit with substantially equivalent or better core functionality;

• Replace a covered component with a new or functionally equivalent component; or

• Provide a refund or another remedy required by applicable law.

Nosh will not provide a refurbished, remanufactured or previously used replacement Device unless applicable law permits it and the customer expressly agrees after Nosh clearly discloses the proposed condition.

A repair, replacement part or replacement Device does not start a new warranty period. It remains covered for the unexpired part of the original applicable period unless law requires additional coverage.

If Nosh cannot correct a covered defect within a reasonable number of attempts, Nosh will provide a replacement, refund or other remedy required by applicable law. Applicable state law may give the owner the right to select a remedy or may impose additional duties.

Parts or Devices replaced under this Limited Warranty become Nosh property when the replacement is delivered or the refund is issued, unless applicable law provides otherwise.
 

5. HOW TO OBTAIN WARRANTY SUPPORT

Start with Support

Before shipping, dropping off or arranging collection of a Device, contact Nosh Support through the App, Nosh website, hello@noshrobotics.co or +1 510 954 9358. Do not ship a Device until Support provides authorization and a destination.

Provide, where reasonably available:

• Reasonable proof of purchase or original delivery;

• The Device serial number;

• A description of the issue and when it began;

• Relevant error messages, photographs or videos; and

• Information about an accident, spill, power event, modification or previous repair that may be relevant.

Device or Account registration may help Nosh process a claim but is not, by itself, required for warranty coverage.
 

Diagnosis and physical service

Nosh Support ordinarily performs or coordinates remote diagnosis before scheduling physical service. Support may use Device diagnostics, logs, software and firmware information, photographs, videos or a telephone or video session. A customer will not be asked to open the Device, bypass a safety system or access internal electrical or mechanical components.

If physical service is required, Support will identify the available method and provide authorization, appointment, shipping, packaging and safety instructions. The Nosh Repair, Replacement and Return Policy governs operational procedures and turnaround targets.
 

Safety issues

If the Device emits smoke, sparks or an unusual burning smell, experiences uncontrolled heating, causes an electrical shock or presents another immediate safety risk, stop using it, disconnect power if safe, do not attempt another cooking cycle or open the Device, and contact Support promptly. Follow Support's safe-handling instructions before moving, shipping or reconnecting it.
 

6. TRANSPORTATION, PACKAGING AND OPTIONAL SERVICE

For an authorized Covered Warranty Claim requiring shipment, Nosh will provide an approved service method and, where shipment is authorized, a prepaid carrier label. Transit time is not part of the repair target.

The customer may use original Nosh packaging that remains safe and serviceable or alternative packaging approved by Nosh. If suitable packaging is unavailable, Nosh may provide an approved replacement-packaging kit for $100, unless the original packaging was defective, the Device cannot safely use it, or law requires Nosh to bear the cost.

Where available, optional home service may be selected for $110 per visit. Covered warranty parts and labor remain free. Nosh will not charge the optional home-service fee if Nosh requires home service because the Device may be unsafe to transport or no other reasonable method is available for covered service, or if law requires Nosh to provide that method.

The customer is responsible for additional damage caused by inadequate packaging, prohibited shipment contents or material failure to
follow reasonable instructions, to the extent permitted by law. These obligations do not automatically void unrelated warranty coverage.

 

7. PREPARING A DEVICE FOR PHYSICAL SERVICE

The customer must follow the authorization issued by Support and include only the items requested by Support. Unless Support expressly instructs otherwise, the customer must not ship spice containers or the spice box, oil or water containers, food, partially cooked food, ingredients, spices, oil, water, other liquids, consumables, unrequested accessories or personal items.

Before shipment or drop-off, the customer must remove food and liquids, clean requested food-contact parts, sign out of the Device and third-party accounts where technically possible, unlink integrations as instructed, and follow shutdown, safety and packaging instructions. If the Device is non-functional or inaccessible, notify Support before shipment.

Nosh may decline unsafe handling, pause processing, dispose of prohibited contents or charge reasonable documented costs caused by contamination, prohibited contents or improper packaging where permitted by law. A minor or reasonably correctable deviation does not automatically eliminate an otherwise valid warranty right.
 

8. EXCLUSIONS

This Limited Warranty does not cover a failure or damage to the extent caused by:

• Accident, abuse, misuse, impact, spill, fire, flood or use contrary to the Documentation;

• Improper installation, cleaning, maintenance, storage or unsanitary operation;

• Failure to clean the water or oil hoses as required;

• Commercial, institutional, rental or another unauthorized use;

• Unauthorized modification of Device hardware or software;

• A repair, part, accessory or service not supplied by Nosh, but only where it caused or materially contributed to the failure;

• Unsupported ingredients, containers, accessories, electrical supplies or connections;

• External electrical, internet, plumbing, environmental or network conditions;

• Normal wear, consumable parts or cosmetic damage that does not affect operation;

• Failure to install a required safety or security update, but only to the extent the missing update caused or materially worsened the failure; or

• Unauthorized access or cybersecurity compromise not caused by a defect in the Device or Nosh systems.

Use of an independent repair provider or third-party part does not, by itself, void this Limited Warranty. Nosh may deny coverage only for a defect or damage caused or materially contributed to by that provider, part or service, to the extent permitted by law.

This Limited Warranty does not cover lost food, ingredients or consumables, loss of recipes or data, or optional services, except where such a remedy is required by applicable law or separately promised in writing by Nosh.
 

9. SOFTWARE, CONNECTIVITY AND SECURITY UPDATES

Nosh will provide security updates for the Device for at least seven years from its original delivery date. This commitment covers updates Nosh reasonably determines are needed to address material vulnerabilities; it does not guarantee new features or continued availability of every connected feature.

The seven-year security-update commitment does not extend the ordinary warranty period for an unrelated hardware defect. If a mandatory Nosh-issued security update directly causes the Device to stop operating correctly, Nosh will restore the affected software functionality or correct the update-caused failure without charge even if the ordinary hardware-warranty period has expired.

Connectivity or a third-party service may be required for some features. Temporary or external connectivity problems are not hardware defects, but Nosh remains responsible for a covered defect in the Device or Nosh software.
 

10. IMPLIED WARRANTIES AND LIMITATION OF DAMAGES
 

Implied warranties

Nosh does not disclaim implied warranties where federal or state law prohibits a disclaimer. To the extent permitted by law, the duration of an implied warranty, including merchantability and fitness for a particular purpose, is limited to the duration of the applicable express Limited Warranty. Some states do not permit limits on the duration of implied warranties, so this limit may not apply.
 

Incidental and consequential damages

To the maximum extent permitted by law, Nosh is not liable under this Limited Warranty for incidental, indirect, special or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply.Nothing in this Limited Warranty excludes or limits liability for death or personal injury caused by a defective Nosh product or Nosh's negligence, damage to tangible property caused by a defective Nosh product, gross negligence, willful misconduct, fraud, a violation of applicable privacy or data-security law, or another liability or remedy that cannot lawfully be limited.

 

11. TRANSFER, RESALE AND PROOF

This Limited Warranty follows the Device during the remaining coverage period and may be used by a lawful subsequent owner. A subsequent owner must provide the serial number and reasonable proof of the original delivery date or lawful transfer. Transfer does not start a new warranty period and does not transfer the prior owner's Nosh Account, cloud data, subscription or personal information.

Before resale or transfer, the prior owner should sign out, unlink the Device, disconnect third-party integrations and perform any available local-data reset. The new owner must create or use a separate Account.
 

12. STATE-SPECIFIC WARRANTY NOTICES

These notices supplement this Limited Warranty and are not an exhaustive statement of state law. Applicable law controls to the extent of a conflict.

California

For a Device purchased in California, nothing in this Limited Warranty limits a non-waivable right under the Song-Beverly Consumer Warranty Act or another applicable California consumer-protection law.

Where California law applies, Nosh will commence covered warranty service or repair within a reasonable time and complete it within 30 days unless the customer agrees in writing to a different period or a legally recognized condition beyond Nosh's or its service provider's control extends that period.

If the owner cannot reasonably deliver the Device because of its size, weight, installation or the nature of the issue, Nosh will arrange home service, pickup or transportation where California law requires. Optional home-service and replacement-packaging charges will not apply where Nosh is legally required to provide the method for a Covered Warranty Claim.

If Nosh cannot bring the Device into conformity with an applicable express warranty after a reasonable number of attempts, Nosh will provide the replacement, reimbursement or other remedy required by California law.

Nosh will make repair documentation, functional parts and tools available for covered electronic or appliance products where, for the period, and on the terms required by the California Right to Repair Act. Nosh is not responsible for damage caused by an independent repair except to the extent applicable law provides otherwise.
 

Texas

For a Device purchased in Texas, nothing in this Limited Warranty waives a right or remedy that cannot lawfully be waived under the Texas Deceptive Trade Practices-Consumer Protection Act or another applicable Texas consumer-protection law. Warranty disclaimers, remedy or damages limitations, arbitration provisions and choice-of-law or forum provisions apply only to the extent enforceable under applicable Texas and federal law.
 

Other states

Other states may provide additional non-waivable rights concerning implied warranties, repair timing, transportation, replacement, refunds, damages, independent repair or dispute forums. Nosh will comply with those rights where they apply.
 

13. DISPUTES AND GOVERNMENT REPORTING

Disputes concerning this Limited Warranty are governed by Section 14 of the Nosh Terms of Use to the extent enforceable, including its informal-resolution process, individual-arbitration provisions, 30-day arbitration opt-out, small-claims exception and other stated exceptions.

Nothing in this Limited Warranty prevents an owner from reporting to or cooperating with the Federal Trade Commission, Consumer Product Safety Commission, state attorney general or another government authority, limits an authority's enforcement powers, or restricts a right or forum that cannot lawfully be waived.
 

14. EFFECTIVE DATE AND WARRANTY UPDATES

The Effective Date of this Limited Warranty, and each updated version, is the date on which Nosh digitally signs or otherwise formally approves that version. Nosh may also display the corresponding calendar date on the product page, in the App or in the electronic approval record.

The Effective Date of this document does not determine the start of Device coverage. Coverage starts on the original delivery date as stated in Section 2.

Nosh may update this Limited Warranty prospectively to reflect changes in law, service methods, safety, security, technology or business operations. The warranty terms provided for a Device at the time of purchase or original delivery will govern that Device unless an update is more favorable to the owner or applicable law requires otherwise. An update will not retroactively reduce an accrued warranty or statutory right.
 

15. CONTACT AND SERVICE INSTRUCTIONS

Warranty and product Support: Support through the App or Nosh website; hello@noshrobotics.co

Support phone: +1 510 954 9358

Warranty page: https://us.letsnosh.io/productwarranty

Privacy requests: privacy@noshrobotics.co

Legal notices and disputes: legal@noshrobotics.co

Do not ship a Device to a general corporate or mailing address. Support will provide the authorized Service Center, carrier label or shipping destination for the specific claim. Nosh may publish an additional mailing address or support channel through the App, website, product page or order documentation.